Terms of Service

Last updated: December 10, 2025

1. Agreement to Terms

By accessing or using the services provided by OneTap Solutions ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and OneTap Solutions.

2. Description of Services

OneTap Solutions provides IT consulting and cybersecurity services including but not limited to:

  • IT Consulting: Strategic technology planning, digital transformation, and cloud migration services
  • Cybersecurity Audits: Penetration testing, vulnerability assessments, and security risk analysis
  • Infrastructure Management: Network monitoring, server management, and disaster recovery
  • Compliance Services: GDPR, HIPAA, ISO 27001 certification support and compliance auditing
  • Emergency Response: 24/7 incident response and security breach mitigation

3. Client Responsibilities

As a client of OneTap Solutions, you agree to:

  • Provide accurate and complete information necessary for service delivery
  • Grant necessary access to systems and networks as required for our services
  • Maintain appropriate authorization to engage our services on behalf of your organization
  • Promptly notify us of any security incidents or concerns
  • Comply with all applicable laws and regulations related to your business operations
  • Keep confidential any proprietary methodologies or tools disclosed during engagement
  • Make timely payments as outlined in your service agreement

4. Service Agreements & Scope

Statement of Work: Each engagement will be governed by a separate Statement of Work (SOW) that defines the specific scope, deliverables, timeline, and fees. In case of conflict between these Terms and an SOW, the SOW shall prevail for that specific engagement.

Change Requests: Any changes to the agreed scope must be documented in writing and may result in adjustments to timelines and fees.

Project Acceptance: Deliverables are subject to client acceptance. You agree to review and provide feedback within 14 days of delivery, after which deliverables are deemed accepted.

5. Payment Terms

  • Fees for services are outlined in your service agreement or Statement of Work
  • Invoices are due within 30 days of receipt unless otherwise specified
  • Late payments may incur interest at 1.5% per month
  • We reserve the right to suspend services for accounts past due by 60 days
  • All fees are exclusive of applicable taxes, which are your responsibility
  • Refunds are handled on a case-by-case basis as outlined in your agreement

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. Confidential information includes, but is not limited to:

  • Business strategies, financial information, and trade secrets
  • Security assessments, vulnerability reports, and audit findings
  • Technical documentation, architectures, and configurations
  • Personal data and employee information

This confidentiality obligation survives the termination of services for a period of 5 years.

7. Intellectual Property

Client Materials: You retain ownership of all pre-existing intellectual property and data provided to us.

Deliverables: Upon full payment, you receive ownership of custom deliverables created specifically for your engagement.

Company Tools: We retain ownership of our proprietary tools, methodologies, frameworks, and pre-existing intellectual property used in delivering services.

8. Warranties & Disclaimers

Service Warranty: We warrant that our services will be performed in a professional manner consistent with industry standards.

Disclaimer: While we strive to identify and address security vulnerabilities, no security assessment can guarantee complete protection. Cybersecurity is an evolving field, and new threats emerge continuously.

EXCEPT AS EXPRESSLY PROVIDED, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • We shall not be liable for lost profits, data loss, or business interruption
  • We shall not be liable for damages resulting from third-party actions or force majeure events

10. Indemnification

You agree to indemnify and hold harmless OneTap Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law; (c) your negligence or willful misconduct; or (d) unauthorized access to your systems not resulting from our services.

11. Termination

By Either Party: Either party may terminate services with 30 days written notice, subject to payment for work completed.

For Cause: Either party may terminate immediately upon material breach that remains uncured after 15 days written notice.

Effect of Termination: Upon termination, you must pay for all services rendered. We will return or destroy your confidential information as requested.

12. Dispute Resolution

Negotiation: The parties agree to attempt to resolve any disputes through good faith negotiation before pursuing other remedies.

Mediation: If negotiation fails, disputes shall be submitted to non-binding mediation before initiating litigation.

Governing Law: These Terms are governed by the laws of California, USA, without regard to conflicts of law principles.

Jurisdiction: Any legal action shall be brought in the state or federal courts located in San Francisco County, California.

13. General Provisions

  • Entire Agreement: These Terms, together with any SOW, constitute the entire agreement between the parties
  • Amendments: We may modify these Terms with 30 days notice; continued use constitutes acceptance
  • Severability: If any provision is unenforceable, the remaining provisions remain in effect
  • Waiver: Failure to enforce any right does not waive future enforcement
  • Assignment: You may not assign these Terms without our written consent
  • Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control

14. Contact Information

For questions about these Terms of Service, please contact us:

OneTap Solutions

Email: nikhil.ratnakar@onetapsolutions.in

Address: 123 Security Boulevard, Suite 500, Tech District, San Francisco, CA 94105

Phone: +91